Privacy Policy

Effective November 11, 2026. This policy explains how Mellow Reps handles personal information when you visit mellowreps.com, place an order, create an account, leave a review, or contact us.

Information we collect

When you shop, we may receive your name, email, phone number, billing and shipping addresses, items ordered, and payment status. We also receive the information you include in messages or reviews. Your display name and review may appear publicly if the review is published. Our hosting and security services may record technical information such as your IP address, browser type, and requests to the site.

How we use information

We use this information to run the storefront, keep your cart and account working, process payments and refunds, fulfill orders, respond to questions, prevent abuse, and keep business records. If you sign up for marketing emails, you can unsubscribe using the link in those messages.

Payments and service providers

Our store runs on WordPress and WooCommerce. PayPal processes payments made through its checkout and handles payment information under the PayPal Privacy Statement. We may share the information needed to provide hosting, email, payment, shipping, and customer support services. We may also disclose information when legally required or to protect the store and its users.

Cookies and browser storage

The store uses cookies to maintain shopping sessions and remember cart and account activity. Our product pages use a random browser identifier stored on your device to count active views. Clearing site data removes the identifier and may reset your cart or sign-in. The product-view counter operates independently of browser Do Not Track settings. Payment providers may use their own cookies and settings.

Retention and your choices

We keep information for as long as needed to provide services, maintain order records, resolve disputes, and meet legal obligations. To request access to, correction of, or deletion of your information, email support@mellowreps.com. We may verify your identity before responding. Rights and exceptions vary by location.

Updates and contact

We will post changes on this page and update the effective date. For privacy questions, email support@mellowreps.com.