Shipping Policy

Mellow Reps ships from China to the 48 contiguous U.S. states and Washington, DC. Standard shipping is $5.95 per order, and orders over $75 qualify for free standard shipping.

Shipping rates and destinations

The free shipping threshold is based on your merchandise subtotal after discounts, before tax and shipping. An order with a qualifying subtotal of exactly $75 ships for $5.95. We currently ship only to the contiguous United States and Washington, DC.

Delivery time and tracking

Standard delivery is estimated at 7–10 business days after dispatch. Order processing takes place before dispatch. Weekends, holidays, customs clearance, and carrier delays can affect delivery. We will email tracking information when it is available.

Customs and import charges

Import duties, taxes, or carrier clearance fees may apply to shipments from China. Free standard shipping covers the delivery charge. If you have questions about import charges for your order, contact support@mellowreps.com before ordering.

Delays and order help

If we cannot ship within the stated timeframe, we will contact you with a revised ship date and the option to accept the delay or cancel the unshipped order for a prompt refund. For a delivery address change, a missing parcel, or a tracking question, email support@mellowreps.com with your order number. For damaged or incorrect items, see Returns & Refunds.